Engage Management

REGIONAL MANAGER
Reports to: Regional Director 
FLSA Exemption Status: Exempt
Safety Sensitive Position: Yes

Position Overview
The Regional Manager maintains the pulse of properties and team morale across a designated portfolio, ensuring Engage standards, policies, and procedures are upheld while driving occupancy and delinquency goals across all properties.

Key Responsibilities

• Maintain pulse of properties and team morale in designated portfolio
• Collaborate and communicate with Property Managers daily to ensure:
  • Engage standards are being upheld
  • Engage policies and procedures are being followed
  • Engage occupancy and delinquency goals are being met
• Analyze weekly Property Manager reports for accuracy and opportunities, then submit to owners and Executive Team
• Ensure accuracy of all property reports
• Empower Property Managers to provide feedback (positive or negative) and document it promptly
• Collaborate consistently with the Regional Maintenance Manager
• Serve as final decision-maker for conditional applications, SODAs, property expenses, and collection accounts
• Foster a culture of open communication and healthy conflict, specifically with Property Managers
• Conduct a minimum of one quarterly onsite property meeting for all properties in designated portfolio
• Monitor and maintain all business licenses
• Maintain the Operations Guide
• Maintain Property Manager group text
• Serve as backup for Property Manager and Regional Director 
• Lead weekly Property Manager conference call
• Complete all training as required

Required Meetings

• Weekly Property Manager conference call
• Weekly tactical
• Quarterly executive offsite
• Quarterly property onsite
• Monthly occupancy
• Monthly strategic
• Ad hocs as needed
• State of Engage annual meeting

Position Details

• Job Type: Full-time
• Work Location: In person — Home Office